Please email Wecare@BondiBoost.com
Frequently Asked Questions
Still Have Any Questions?
Customer Service Hours
Monday - Friday
7:30 am - 3.30 pm (AEST)
ORDERS AND SHIPPING
Q: How Long is your shipping time?
A: Delivery times vary by carrier and shipping method chosen at checkout; however, typically, it is 1-10 business days after the order leaves our warehouse.
Q: When can I expect my items to ship?
A: Your order will be shipped the same day if placed before 10 am. However, our processing time is 1-2 business days. Please allow a buffer during a sale and the holidays.
Q: My order is delayed; what do I do?
A: We understand it is frustrating when your package is delayed. The best thing to do is to contact the courier directly regarding the delay, as this can be the quickest way to receive feedback regarding your package.
Q: I forgot to add my discount code before I checked out. Can you do it for me?
A: Yes, we can retroactively apply your discount code as long as it's valid and the items in your order are eligible.
Q: I need to change something on my order. How do I go about this?
A: We are happy to make changes to your order; however, our team can only edit orders before they have been processed. Please email WeCare@BondiBoost.com.au for any changes or questions.
Q: DO ANY PRODUCTS HAVE SHIPPING RESTRICTIONS?
A: Yes, our HG Dry Shampoo and Flex + Shine Hairspray are classified as "dangerous goods" and can only be shipped via ground transportation. Air shipping is not available for these products. We apologize for any inconvenience and thank you for your understanding.
For more information, contact our customer support team at Wecare@BondiBoost.com.
RETURNS AND EXCHANGES
Q: What is your return policy?
A: We are thrilled to offer a 30-day Money-Back Guarantee. If you're not happy, we're not happy. That's why we'll gladly give you your money back if you are not 100% satisfied with your BondiBoost purchase. We encourage you to try the product for at least two weeks. If you aren’t happy with the results, simply return the items within 30 days (yes, the items need to be returned) and we'll refund you. Please refer to our return policy here.
Q: How do i start a return?
A: To initate your return, please click here.
Q: When can i expect my return to be processed?
A: Your return will be processed in 1-2 business days (not including public holidays). If you decide to use your own courier method for the return, please provide our customer service team with the tracking information. Please email the return information to WeCare@BondiBoost.com.au.
Q: Can I return products that were not purchased on BondiBoost.com.au?
A: All products must be purchased through BondiBoost.com.au in order to qualify for our 30-Day money-back guarantee. If purchased from another retailer, we recommend contacting them to assist you further with a return or exchange.
Q: My product was damaged in transit. What do I do?
A: Please email WeCare@BondiBoost.com.au within seven days of receiving your product; also include photos of the damaged goods, and we can replace all damaged goods for you.
GENERAL AND PRODUCT
Q: WHAT ARE YOUR CUSTOMER SERVICE HOURS?
A: Our customer service hours are Monday - Friday, 7:30 am - 3:30pm (AEST).
Q: Are BondiBoost products nut-free?
A: No, our products contain nut oils and our manufacturing facilty is not nut-free.
Q: How do I unlock pump?
A: To unlock the mechanism of the pump, ensure the neck is on as tight as possible. Once the neck of the bottle is tightly fastened, twist the pump several times clockwise. This will release the pump
Q: Are your products cruelty-free?
A:Yes, we love animals as much as you do and therefore we would never test our products on any animals!
Q: Where are BondiBoost products made?
A: Down under, of course! Our products were originally developed on the sands of Bondi Beach by a team of industry experts.
BONDI BEACH CLUB
Q: What is Bondi Beach Club Rewards?
A: Bondi Beach Club is our free rewards program that allows you to earn points on your purchases, reviews, and more! You can redeem your points for rewards, and discounts. To sign up for BB Rewards or to learn more, please visit our Rewards Page. Please note at this time, you can only earn and redeem points when purchasing directly from bondiboost.com.
Q: How do I join BB Rewards?
A: All you need to do is sign up for BB Rewards here and you can start earning points immediately!
Q: How do I earn points?
A: There are various ways to earn points! Points for every purchase 1pt =$1, Create an account (+25), Follow on Instagram (+5), Like on FB (+5), Follow on Tiktok (+5), Take the quiz (+20), Birthday Reward Tiered (+100,150,200), Product Review (+20) Review with photo (+30), Review with video (+40), Anniversary reward tiered (+25,50,75), Referral Program (+100). This list is not all inclusive and BondiBoost has the right to edit & change the ways to earn points at any given time.
Q: How do I redeem my points?
A: You can redeem your points for discounts on BondiBoost.com! For example, 100 points can be redeemed for $10 dollars off your purchase.
Q: Will my points expire?
A: BB Rewards will expire after 12 months. This cannot be undone because our points are on a rolling year.
Q: I referred a friend. why didn't I RECEIVE any points?
A: Thank you so much for sharing BondiBoost with your friends and family. For using our referral program, your friends and family will receive $10 off their next purchase of $20 or more and you, the referrer will receive 100 BB points in your account once the purchase is complete.
Q: Can I use multiple discounts with my points?
A: Unfortunately, we cannot offer multiple discounts on a singular purchase.
Q: How do I check my point balance?
A: To view your current point balance, please log in to your BB Rewards account. Your existing points will be populated on the page. If you believe there are any issues with your points, please allow 2 days for them to update, if the issue persists, please email our customer service team at WeCare@BondiBoost.com.au.
Q: How do I advance into the next tier?
A: Our tiers are based on dollars spent within a rolling year.
Our Babe Tier: $0-$149; Our Beauty Tier: $150-$299; Our Bombshell Tier: $300+.
A rolling year is based on when you sign up for BB Rewards or advance to the next level. For example, once you achieve the dollar threshold of the next tier, your year will restart.
Q: What are the shipping discounts for BB Rewards?
A: The shipping discounts are as follows per tier:
BABE
- Free ground shipping on Orders of $49+
BEAUTY
- Free ground shipping on all orders
BOMBSHELL
- Free ground shipping on all orders
If you are having issues receiving a shipping discount, please ensure you are not checking out with ShopPay and try again. If the issue persists, please reach out to our team.
Q: I purchased something but didn't receive any points. what's going on?
A: Please allow 48 hours for your account to update your point balance. If you believe something still needs to be corrected, please email our customer service, WeCare@BondiBoost.com.au.
Q: How do i write a review and receive points?
A: You will receive a review email requesting you leave a review on your recent BondiBoost purchase 21 days after delivery. You must use this email to leave a review to earn points; the reviews submitted directly on-site will not be rewarded BB points. By submitting a standard review, you will receive 20 BB points. Additionally, if you add a photo to your review, you will receive 30 BB points; for a video review, you will receive 40 BB points.
Q: DO I GET POINTS FOR PURCHASING BONDIBOOST IN STORE?
A: No, you can only earn and redeem points on BondiBoost.com.au.
Q: I am already a Bondi Boost customer. Will I receive points for previous purchases?
A: Yes! The Bondi Boost Team decided to backlog points until May 30th, 2023. Therefore, any purchases made after this date will be awarded the points.
Q: What is the anniversary reward?
A: The Anniversary reward is the date you signed up for BB Rewards! For example, if you signed up on September 17th, 2023, you will receive the anniversary award next year on September 17th, 2024.
Q: Can I return my order if I redeemed rewards points for a discount?
A: Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.
SUBSCRIPTION
Q: What are the benefits of your subscription service?
A: One benefit of our subscription service is that it allows you to receive products at your door each month and receive a 10% discount on every order! Another advantage is that consistency is crucial for supporting your hair health journey. Joining our subscription program is the easiest way to encourage consistency to see the best benefits! However, it is not required to subscribe to our subscription service to purchase Bondi Boost.
Q: Can I change, update or amend my delivery schedule or products?
A: Yes! Log in to our customer portal, and you can swap the items that you receive in your subscription, reschedule a shipment, skip a shipment, and update your billing and shipping information. If you have further questions, please email customer service WeCare@BondiBoost.com.au
Q: How do I cancel my subscription?
A: To cancel your subscription, please log in to your customer portal and click the subscriptions tab. Under the active tab, find the product you want to cancel and hit "manage this subscription." Once you are viewing the product you are subscribed to, scroll down and press "cancel my subscription." Please email WeCare@BondiBoost.com.au if you need further assistance.
Q: Can I have a subscription to multiple products?
A: Absolutely! You can add as many products as you would like to your subscription.
Still Have Questions?
Please email Wecare@BondiBoost.com.au
Customer Service Hours
Monday - Friday
7:30 am - 3.30 pm (AEST)